Refund policy

Return and Refund Policy

We hope you love your Elira Lux purchase. Please read our return and refund policy carefully before placing your order.

Change-of-mind returns

Due to hygiene and safety considerations, we do not accept change-of-mind returns for skincare, cosmetics or beauty products that have been opened, used or had their protective seal removed.

We may accept a change-of-mind return where the product is unopened, unused, in its original sealed packaging and in resalable condition.

Please contact us within 14 days of delivery to request a return. Do not send an item back until your return has been approved and return instructions have been provided.

Customers are responsible for change-of-mind return postage costs. Original shipping charges are non-refundable.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, faulty, defective or incorrect.

Please provide:

• Your order number
• A description of the issue
• Clear photographs or video of the item and packaging

Where required, we will arrange an appropriate remedy, which may include a replacement, refund or other solution.

Items that cannot be returned

We cannot accept returns for:

• Opened or used skincare, cosmetic or beauty products for change-of-mind reasons
• Products with broken or removed hygiene seals
• Items damaged through misuse or improper storage
• Gift cards
• Items returned without prior approval

This does not limit any rights you may have under the Australian Consumer Law.

Return process

To request a return, please contact us through our Contact Us page.

Once your return is approved, we will provide return instructions. Items sent back without prior approval may not be accepted.

Please package returned items securely. We recommend using tracked postage, as Elira Lux is not responsible for returns lost in transit.

Refunds

We will notify you after the returned item has been received and inspected.

Approved refunds will be issued to the original payment method. Please allow time for your bank or payment provider to process and display the refund.

Cancellations

Please contact us as soon as possible if you need to cancel an order.

We cannot guarantee cancellation once an order has been processed, submitted to a supplier or dispatched.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Customers may be entitled to a replacement, refund or other remedy where a product fails to meet a consumer guarantee.