Terms of service
Overview
This website is operated by Elira Lux. Throughout the website, the terms “we”, “us” and “our” refer to Elira Lux.
By visiting our website or purchasing from us, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy and Return and Refund Policy.
Online store terms
You must provide current, complete and accurate information when placing an order.
You must not use our products or website for any unlawful or unauthorised purpose, or interfere with the operation or security of the website.
Products and information
We aim to display product descriptions, images, colours and information as accurately as possible. However, colours and appearance may vary depending on your screen, and product packaging may occasionally differ from images shown.
Skincare results vary between individuals. Product descriptions are provided for general information and are not medical advice. Customers should review product ingredients and perform a patch test before use, particularly if they have sensitive skin, allergies or existing skin conditions.
Discontinue use if irritation occurs and seek appropriate medical advice where necessary.
Pricing and payments
All prices are displayed in Australian dollars unless otherwise stated.
Prices, promotions and product availability may change without notice. The price shown at checkout at the time an order is placed will apply.
Payment must be successfully completed before an order is processed.
Orders
We reserve the right to decline or cancel an order where:
- Payment cannot be authorised
- Product or pricing information contains an obvious error
- An item is unavailable
- We reasonably suspect fraudulent or unauthorised activity
- The order breaches these Terms of Service
Where payment has already been taken for an order we cannot fulfil, an appropriate refund will be issued.
Shipping and delivery
Processing and estimated delivery times are explained in our Shipping Policy.
Delivery dates are estimates and may be affected by couriers, suppliers, public holidays, weather events or other circumstances outside our reasonable control.
Some products may be shipped separately and arrive in multiple parcels.
Returns and refunds
Returns, cancellations and refunds are handled in accordance with our Return and Refund Policy and the Australian Consumer Law.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.
Intellectual property
The content on this website, including our branding, text, graphics, photographs and website design, is owned by or licensed to Elira Lux unless otherwise stated.
You may not reproduce, distribute, modify or commercially use our website content without permission.
Third-party services
Our store is hosted by Shopify, and we may use third-party payment providers, suppliers, couriers and applications to operate our business.
Third parties may have their own terms and privacy practices. We are not responsible for third-party websites that are not operated or controlled by us.
Prohibited conduct
You must not:
- Use the website for illegal, fraudulent or harmful purposes
- Submit false or misleading information
- Introduce viruses, malware or harmful code
- Attempt unauthorised access to the website or another customer’s information
- Copy or exploit website content without permission
Limitation of liability
To the maximum extent permitted by law, Elira Lux will not be liable for indirect or consequential loss arising from use of this website or our products.
This clause does not exclude or limit liability where doing so would be unlawful, including liability arising under the Australian Consumer Law.
Changes to these terms
We may update these Terms of Service from time to time. The current version will be published on this website and will apply from the date it is posted.
Governing law
These Terms are governed by the laws of Queensland, Australia, and applicable Commonwealth laws.
Contact
Questions about these Terms of Service can be submitted through our Contact Us page.