Shipping policy

Orders are generally processed within 2–5 business days. Orders are not processed on weekends or public holidays.

Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.

Estimated delivery times

Estimated delivery within Australia is 7–20 business days after dispatch.

Delivery times are estimates only and may vary due to the destination, supplier processing, courier delays, public holidays, weather events or other circumstances outside our control.

Some products may be shipped separately and may arrive in more than one parcel.

Shipping costs

Any applicable shipping costs will be displayed at checkout before payment is completed.

Tracking

Tracking details will be emailed once they become available. Please allow a few business days for tracking information to update after dispatch.

Incorrect addresses

Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if you notice an error.

We cannot guarantee that an address can be changed after an order has been processed or dispatched. Additional delivery costs resulting from an incorrect address may be the customer’s responsibility.

Delayed or missing orders

Please contact us if your order has not arrived within the estimated delivery timeframe. We will assist with checking the tracking information and contacting the relevant supplier or courier.

Contact us

For shipping questions, please contact us through our Contact Us page.